1. Domestic shipping (within Zambia)
  • Orders are processed within 1–3 business days.
  • Delivery usually takes 2–5 business days, depending on your location. Shipping charges are calculated at checkout based on order size and destination.

2. International shipping policy
We are pleased to offer international shipping to many countries worldwide. Please note the following:

International shipping charges
Additional shipping fees will apply to orders shipped outside of our domestic region. These charges vary based on destination, weight, and shipping method selected at checkout.

Customs, duties, and taxes
Your order may be subject to import duties and taxes, which are imposed once a shipment reaches your country. These charges are the responsibility of the recipient and are not included in the product or shipping prices.

Delivery time
International shipments may take longer to arrive, depending on your location and local customs processing times. The estimated delivery time will be provided at checkout, but please allow extra time during peak seasons or unforeseen delays.

Return and exchange policy: 
We want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.

1. Return eligibility

  • Items must be returned within 7 days of delivery.
  • Items must be unused, unworn, and in original packaging.
  • Sale items and custom-made clothing are not eligible for return.
2. How to return
  • To request a return, please contact our support team with your order number and reason for return.
  • Once your request is approved, you will receive instructions on how to send back the item.
3. Return shipping
  • Customers are responsible for the cost of return shipping unless the item was received damaged or incorrect.
  • We recommend using a trackable shipping method for all returns.
4. Refunds
  • Once we receive and inspect your return, we will notify you about the status of your refund.
  • Approved refunds will be processed to your original payment method within 7–10 business days.
5. Exchanges
  • Exchanges are only available for damaged or incorrect items. Please report such issues within 48 hours of delivery.
Contact us
For any questions or concerns about shipping or returns, please contact our customer support: Email: support@ftdress.com